Customer Success & Sales Support

Customer Success & Sales Support 

Your Break-out Opportunity

If you're looking for a dynamic, fast-paced team-oriented role that challenges you…this is the position you’ve been searching for!

You will be on the front line learning the ins & outs of delivering an industry leading omni-channel sale & service experience to customers. As a key member of our growing Customer Success & Sales Support team you will be tasked with driving exceptional customer satisfaction while helping the team continue its 10x sales growth.

The Role

Your “day job” will include pivoting between managing customer orders, taking customer calls, partnering with shipping & suppliers to track order fulfillment, and supporting our sales team.

  • Order Entry: average 10-30 orders entered per day from phone calls and email.
  • Phone Support to customers/prospects regarding order status, returns, tracking.
  • Connect with shipping partners to ensure deliveries are routed correctly.
  • Support the Inside Sales & Core National Accounts team by organizing adhesive samples and following up on the sales pipeline.
  • Are you an overachiever looking to expand your business acumen? If so, you’re in luck. We have quarterly “stretch projects'' that tie to core company initiatives that you’ll have an opportunity to tackle if you show the go-getter competencies we treasure at Heigl Adhesives.

Qualifications

To be successful in this role, you will need:

  • A hunger for professional growth. This isn’t a position for someone who is looking for a job that they can hit the cruise control on and coast each day.
  • Exceptional computer literacy. As a digital first company, it’s imperative you can quickly learn new software solutions to enable our continued disruption of the industry “dinosaurs”.
  • Up-beat energy that elevates the team members around you.
  • Detail Oriented: ability to quickly process customer requests accurately.
  • Open to feedback on performance. We manage our business using score cards & metrics. This gives us insights into areas each of us “Rock” and areas for improvement.

About Heigl Adhesives

We are in growth mode! Our team is disrupting the billion-dollar adhesive industry by delivering engineered solutions to customers through an omni-channel sales/service process. We leverage digital advertising, websites, and eCommerce in a way the archaic behemoths of the industry cannot. This has led to exceptional year-over-year growth.

  • We are big enough to offer the “corporate" company perks (medical, dental, 401k) without the stuffy red-tape culture.
  • Your voice is heard & we value game changing ideas (big & small) from employees & all levels.
  • Need a break from the exciting challenge of taking on the industry Goliaths? Work on your “short game” on our indoor putting green.
  • Our mascot is a lounging office dog Rosie (she’s a Bernese Mountain Dog)'
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